Collecting data for problems when using Elixir product.

Article ID: 2463
Last updated: 25 Nov, 2014
Article ID: 2463
Last updated: 25 Nov, 2014
Revision: 1
Views: 675
Posted: 18 Oct, 2010
by Dean J.
Updated: 25 Nov, 2014
by Meurgues A.

Problem(Abstract)

MustGather documents will aid in problem determination and save time resolving Cases. These documents contain a list of documents you should gather so Rogue Wave Visualization Support can diagnose your specific problem.

Resolving the problem

Collecting general information :

For all RogueWave Visualization products:

  • Product used
  • The context (development, production, migration) information with the business impact (precise your project deadline if any)
  • A detailed problem description
  • Step by step reproduction sequence
  • Screen shots if relevant
  • Sample code, code fragment or sample from the distribution that reproduces the reported behavior
  • Exceptions, full stack traces in text format
  • Server logs if relevant
  • Name of the API classes involved (starting with Ilv...)
  • If this is a heavy or a thin client related problem (JSF, ICEfaces, applet, Swing...)

Collecting Elixir specific information :

  • Version of the Adobe Flash Builder
  • Adobe Flash SDK version
  • Component used (Elixir, Diagram, or Gantt)
  • Browser and its version

What to do next:

Once you have collected the preceding information, you can follow instructions to send your request to Rogue Wave Support.

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Article ID: 2463
Last updated: 25 Nov, 2014
Revision: 1
Views: 675
Posted: 18 Oct, 2010 by Dean J.
Updated: 25 Nov, 2014 by Meurgues A.
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