Collecting data for problems when using Elixir product.

Problem(Abstract)

MustGather documents will aid in problem determination and save time resolving Cases. These documents contain a list of documents you should gather so Rogue Wave Visualization Support can diagnose your specific problem.

Resolving the problem

Collecting general information :

For all RogueWave Visualization products:

• Product used
• The context (development, production, migration) information with the business impact (precise your project deadline if any)
• A detailed problem description
• Step by step reproduction sequence
• Screen shots if relevant
• Sample code, code fragment or sample from the distribution that reproduces the reported behavior
• Exceptions, full stack traces in text format
• Server logs if relevant
• Name of the API classes involved (starting with Ilv...)
• If this is a heavy or a thin client related problem (JSF, ICEfaces, applet, Swing...)

Collecting Elixir specific information :

• Version of the Adobe Flash Builder
• Adobe Flash SDK version
• Component used (Elixir, Diagram, or Gantt)
• Browser and its version

What to do next:

Once you have collected the preceding information, you can follow instructions to send your request to Rogue Wave Support.