Patch installer hangs at the "Installing" step

Article ID: 2333
Last updated: 29 May, 2018
Article ID: 2333
Last updated: 29 May, 2018
Revision: 3
Views: 475
Posted: 07 Jan, 2010
by Dean J.
Updated: 29 May, 2018
by Gargani A.

Question

Why patch installer hangs at the "Installing" step?

Answer

This might be due to the OutOfMemory exception (Java heap size).

To confirm this, create an "ia_debug" file in the same directory as the installer, then run the installer again as normal. The present of this file should cause the generation of debug output in the console window.


If the console indeed shows the OutOfMemory exception, you will need to increase the heap size by running the following command in the command line:

java -Xmx512m -jar jviewscharts87_2.jar

You should replace jviewscharts87_2.jar with the appropriate installer jar file name.

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Article ID: 2333
Last updated: 29 May, 2018
Revision: 3
Views: 475
Posted: 07 Jan, 2010 by Dean J.
Updated: 29 May, 2018 by Gargani A.
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