Patch installer hangs at the "Installing" step

Article ID: 2175
Last updated: 28 May, 2018
Article ID: 2175
Last updated: 28 May, 2018
Revision: 3
Views: 642
Posted: 05 Apr, 2007
by Dean J.
Updated: 28 May, 2018
by Gargani A.

Question

Why patch installer hangs at the "Installing" step?

Answer

This might be due to the OutOfMemory exception (Java heap size).

To confirm that this is the case, please create an "ia_debug" file in the same directory as the installer, then run the installer again. The presence of this file should generate debug output in the console window.


If indeed the console shows the OutOfMemory exception, you will need to increase the heap size by running the following command from the command line:

java -Xmx512m -jar jviewstgo88_4.jar

You should replace jviewstgo88_4.jar with the appropriate installer .jar filename.

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Article ID: 2175
Last updated: 28 May, 2018
Revision: 3
Views: 642
Posted: 05 Apr, 2007 by Dean J.
Updated: 28 May, 2018 by Gargani A.
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